Terms & Conditions – Lockyer Lighting

Terms and Conditions

Welcome to our Lockyer Lighting website terms and conditions for use. These terms and conditions apply to the use of this website at Lockyer Lighting. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

Our contact details are:

Trading Address: Lockyer Lighting, 80 South St, Dorking, RH4 2HD
Email: info@lockyerlighting.co.uk
Telephone: 07767 898183

1. Ordering from Lockyer Lighting

1.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

1.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

1.3 We may refuse to accept an order: (a) where goods are not available; (b) where we are unable to obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

2. Pricing

2.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. We reserve the right to change the VAT rate as required by law.

2.2 Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

2.3 Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time.

3. Cancellation and Returns Policy

3.1 If you wish to cancel your order: (a) You can notify us by email to info@lockyerlighting.co.uk before we have dispatched the goods to you; or (b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 3.2 below.

3.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Parcels are returned at your own risk. Please obtain proof of postage. Items lost in transit will not be treated as returned.

3.3 Upon receipt of the goods we will give you a full refund of the amount paid excluding any shipping or statutory duties paid or an exchange credit as required. It can take up to 5 working days from receipt into our shop for your refund to be processed. Refunds will be credited back to the original payment method.

3.4 The rights to return the goods to us as referred to in clause 3.3 will not apply in the following circumstances: – in the event that the product has been used or damaged by you in any way The provisions of this clause 3.4 do not affect your statutory rights. Items should be returned new, unused, with all the tags still attached and you should only use clear parcel tape to seal the packaging. Under no circumstances should brown parcel tape, fragile parcel tape or sellotape be used to seal the packaging as this will invalidate the refund. Returns that are damaged may not be accepted and may be sent back to the customer.

4. Service Access

4.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

4.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

5. Registration

5.1 To register with Lockyer Lighting you must be over eighteen years of age.

5.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.

5.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

5.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

6. Liability

6.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

Other

Our VAT number is: 230725338. All correspondence must be in English. Our usual opening hours are Monday to Saturday 9.30am to 17.00pm and Sunday 11.00am to 16.00pm.